Terms of service
Welcome to ZenAuraHome.store. These Terms of Service ("Terms") govern your access to and use of our website, products, services, and all related content available through our online store.
By visiting our website, browsing our collections, or placing an order, you agree to comply with these Terms of Service. If you do not agree with any portion of these Terms, please discontinue using our website.
Throughout these Terms, the words "we," "our," "us," and "ZenAuraHome.store" refer to our business, while "you," "your," and "customer" refer to the individual accessing or using our website.
1. Acceptance of Terms
By accessing or using ZenAuraHome.store, you confirm that:
- You are at least the age of majority in your country or province.
- You have the legal authority to enter into binding agreements.
- All information you provide is accurate and current.
- You will use our website only for lawful purposes.
- You agree to comply with all applicable local, national, and international laws.
If you are using this website on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.
2. About Our Store
ZenAuraHome.store specializes in carefully selected home décor and lifestyle products inspired by modern, peaceful living.
Our collections may include:
- Decorative sculptures
- Wind chimes
- Table décor
- Desktop ornaments
- Storage décor
- Meditation-inspired accessories
- Home accents
- Seasonal decorative products
- Gift items
- Interior lifestyle accessories
Product availability may change without notice.
3. Online Store Terms
You agree not to:
- Use our products for unlawful purposes.
- Violate any local, provincial, federal, or international laws.
- Attempt unauthorized access to our systems.
- Upload malicious software or viruses.
- Interfere with website security.
- Use automated tools to scrape our website without permission.
- Impersonate another individual.
- Submit fraudulent payment information.
- Abuse promotions or discount programs.
Violation of these Terms may result in immediate suspension or termination of access.
4. Product Information
We strive to present products as accurately as possible.
However, slight differences may occur due to:
- Lighting conditions
- Screen settings
- Monitor calibration
- Handmade craftsmanship
- Natural material variations
- Manufacturing improvements
Measurements shown on product pages are approximate.
Colors, textures, grain patterns, finishes, and decorative details may vary slightly without being considered defects.
5. Pricing
All prices displayed on ZenAuraHome.store are shown in the currency selected on the website.
We reserve the right to:
- Change prices without notice
- Correct pricing errors
- Cancel orders affected by pricing mistakes
- Modify promotional offers
- End sales at any time
If a pricing error significantly affects your order, we may contact you before processing.
6. Orders
Submitting an order does not guarantee acceptance.
We reserve the right to refuse or cancel any order for reasons including:
- Product unavailability
- Payment verification issues
- Pricing errors
- Fraud prevention
- Suspicious purchasing activity
- Shipping restrictions
- Duplicate orders
- Inventory discrepancies
If payment has already been collected for a canceled order, an appropriate refund will be issued.
7. Payment
We accept secure payment methods supported by Shopify.
By submitting payment information, you confirm that:
- You are authorized to use the payment method.
- Billing information is accurate.
- Payment details are truthful.
- Funds are available.
Payment processing is handled securely through trusted third-party providers.
ZenAuraHome.store does not store complete payment card information.
8. Shipping
We proudly offer Free Worldwide Shipping on eligible orders.
Estimated delivery:
7–10 Business Days
Shipping estimates are not guarantees.
Delivery times may vary due to:
- Customs clearance
- Weather
- Carrier delays
- Public holidays
- Natural disasters
- High seasonal demand
- Remote delivery locations
We are not liable for delays beyond our reasonable control.
9. Returns and Refunds
Returns are governed by our separate Return & Refund Policy.
By purchasing from our store, you acknowledge that you have reviewed and accepted that policy.
Refund eligibility depends on:
- Item condition
- Return timeframe
- Return approval
- Compliance with our return procedures
10. Product Use
Our products are intended for normal household decorative use.
Customers are responsible for:
- Proper installation
- Safe handling
- Routine maintenance
- Following any included instructions
Decorative products should not be modified, misused, or used in unintended environments.
We are not responsible for damage caused by:
- Improper assembly
- Negligence
- Accidental impact
- Incorrect installation
- Unauthorized alterations
11. Intellectual Property
All content on ZenAuraHome.store is protected by applicable intellectual property laws.
This includes:
- Logos
- Branding
- Website design
- Product descriptions
- Graphics
- Images
- Icons
- Layouts
- Text
- Videos
- Marketing materials
No content may be copied, reproduced, distributed, or modified without prior written permission.
12. User Content
If you submit:
- Reviews
- Comments
- Photos
- Testimonials
- Suggestions
- Feedback
You grant ZenAuraHome.store a non-exclusive, worldwide, royalty-free license to use, reproduce, edit, publish, and display such content for business purposes.
You confirm that your submitted content:
- Does not violate any laws.
- Does not infringe intellectual property rights.
- Is not defamatory.
- Does not contain malware.
- Does not contain offensive material.
13. Accuracy of Information
Although we work hard to keep information current, we cannot guarantee that every page is completely free of errors.
We reserve the right to correct:
- Product descriptions
- Inventory information
- Images
- Specifications
- Prices
- Promotions
- Shipping estimates
without prior notice.
14. Third-Party Services
Our website may contain links or integrations with third-party providers, including:
- Shopify
- Payment gateways
- Shipping carriers
- Analytics providers
- Marketing platforms
We are not responsible for the content, policies, or practices of third-party services.
Your interactions with those services are governed by their own terms.
15. Privacy
Your personal information is handled according to our Privacy Policy.
Information may include:
- Name
- Address
- Phone number
- Order history
- Shipping information
We implement commercially reasonable security measures to help protect your information.
16. Limitation of Liability
To the fullest extent permitted by law, ZenAuraHome.store shall not be liable for:
- Indirect damages
- Consequential damages
- Lost profits
- Lost business opportunities
- Emotional distress
- Data loss
- Service interruptions
- Delayed deliveries
- Third-party actions
Our maximum liability shall not exceed the purchase price paid for the affected product.
17. Disclaimer of Warranties
Products and services are provided on an "as is" and "as available" basis.
Except where required by applicable law, we make no guarantees regarding:
- Continuous website availability
- Error-free operation
- Uninterrupted access
- Product compatibility
- Merchantability
- Fitness for a particular purpose
Nothing in these Terms limits any statutory consumer rights that cannot legally be waived.
18. Indemnification
You agree to indemnify and hold harmless ZenAuraHome.store, its owners, employees, affiliates, partners, contractors, and service providers from any claims, damages, losses, liabilities, expenses, or legal fees arising from:
- Your misuse of the website
- Violation of these Terms
- Infringement of third-party rights
- Fraudulent activity
- Illegal conduct
19. Termination
We may suspend or terminate access to our website at any time if we believe you have violated these Terms.
Termination may occur without prior notice.
Any obligations or liabilities incurred before termination shall survive.
20. Governing Law
These Terms shall be governed by and interpreted in accordance with the applicable laws of Canada, without regard to conflict of law principles.
Nothing in these Terms limits any mandatory consumer protection rights available under applicable law.
21. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.
22. Entire Agreement
These Terms, together with our Return & Refund Policy, Shipping Policy, Privacy Policy, Contact Information, and any additional policies published on ZenAuraHome.store, constitute the entire agreement between you and us regarding the use of our website and services.
23. Changes to These Terms
We reserve the right to update, revise, or replace these Terms of Service at any time.
Changes become effective immediately upon publication on this website unless otherwise required by law.
We encourage customers to review this page periodically.
24. Contact Information
If you have any questions regarding these Terms of Service, please contact us:
ZenAuraHome.store
Address
29 Lester Ave
York, ON M6M 1V9
Canada
Email
support@ZenAuraHome.store
Phone
(705) 949-2646
We appreciate your trust in ZenAuraHome.store. Our mission is to provide thoughtfully curated home décor that brings balance, warmth, and tranquility into everyday living while delivering a secure, transparent, and enjoyable shopping experience.