Refund policy
At ZenAuraHome.store, we believe that every piece of home décor should bring calm, beauty, and intention into your living space. Our store is built around the Modern Zen Living philosophy: thoughtful design, peaceful details, warm materials, and meaningful objects that elevate everyday surroundings.
We want you to feel confident when shopping with us. This Return & Refund Policy explains how returns, refunds, exchanges, damaged items, incorrect orders, and order concerns are handled.
By placing an order on ZenAuraHome.store, you agree to the terms outlined below.
1. Return Window
We offer a 30-day return policy.
This means you have 30 days after receiving your item to request a return. To be eligible, your item must be:
In the same condition that you received it
Unused, unworn, and unaltered
In its original packaging whenever possible
Complete with all accessories, parts, manuals, protective materials, and included items
Accompanied by proof of purchase or order confirmation
Items that show signs of use, damage caused after delivery, missing parts, or improper handling may not qualify for a full refund.
2. How to Start a Return
To begin a return, please contact us at:
Email: support@ZenAuraHome.store
Phone: (705) 949-2646
Address: 29 Lester Ave, York, ON M6M 1V9, Canada
Please include:
Your full name
Your order number
The email address used at checkout
A clear reason for the return
Photos or videos if the item is damaged, defective, or incorrect
Once we review your request, we will provide return instructions. Please do not send items back without contacting us first, as unauthorized returns may not be accepted.
3. Return Shipping
At ZenAuraHome.store, we aim to make returns simple and stress-free. For eligible returns requested within the 30-day return window, we offer free return support where applicable.
Return shipping eligibility may depend on the reason for return:
If the item arrived damaged, defective, or incorrect, we will help resolve the issue at no extra cost to you.
If the return is due to a change of mind, wrong size, wrong color selection, or personal preference, we may provide return instructions depending on the item condition and return location.
Items must be packed carefully to prevent damage during return transit. Many of our products are decorative pieces, including resin décor, wind chimes, desktop ornaments, and delicate home accents. Please use suitable protective packaging when returning an item.
4. Damaged or Defective Items
Please inspect your order as soon as it arrives. If your item is damaged, defective, broken, incomplete, or not working as expected, contact us as soon as possible at:
Please include clear photos or videos showing:
The damaged product
The outer shipping package
The shipping label
Any broken parts or missing components
We will review your case and offer the most suitable solution, which may include a replacement, refund, store credit, or another reasonable resolution.
Damage caused by improper unpacking, incorrect assembly, mishandling, dropping, misuse, or failure to follow product instructions may not qualify as a product defect.
5. Incorrect or Missing Items
If you receive the wrong item, wrong color, wrong quantity, or if part of your order is missing, please contact us promptly.
We may ask for:
Photos of the item received
A photo of the packaging label
Your order number
A description of what is missing or incorrect
Once verified, we will work to correct the issue as quickly as possible.
6. Non-Returnable Items
Certain items may not be eligible for return, including:
Items returned after 30 days from delivery
Items that have been used, damaged, altered, or modified
Items missing original parts, accessories, or packaging
Items damaged due to improper handling, installation, or storage
Final sale items, clearance items, or promotional items marked as non-returnable
Gift cards or digital products, if offered
Personalized or customized items, if offered
If you are unsure whether your item qualifies for return, please contact us before sending it back.
7. Exchanges
We may offer exchanges for eligible items depending on stock availability.
Exchanges are typically available when:
The item arrived damaged or defective
You received the wrong item
A replacement is available in our inventory
For faster service, we may recommend returning the original item and placing a new order once the return is approved.
8. Refund Process
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method. Please allow time for your bank, credit card provider, or payment processor to post the refund to your account.
Refund processing time may vary depending on your payment provider. In many cases, refunds appear within 5–10 business days after approval, but some banks may take longer.
9. Partial Refunds
In some cases, only a partial refund may be granted. This may apply when:
The item is returned with missing parts
The item is not in its original condition
The product shows signs of use
The item was damaged after delivery
The return package is incomplete
The item was purchased using a special discount or bundle promotion
We reserve the right to determine refund eligibility after inspection.
10. Order Cancellation
If you need to cancel an order, please contact us as quickly as possible at:
We can only cancel an order if it has not yet been processed, packed, or shipped. Once an order has entered fulfillment or has been shipped, it can no longer be canceled. In that case, you may request a return after receiving the item.
11. Address Errors
Please make sure your shipping address is complete and accurate before placing an order.
ZenAuraHome.store is not responsible for delivery issues caused by:
Incorrect street address
Missing apartment, unit, or suite number
Incorrect postal code
Wrong country or province
Unavailable recipient
Refusal of delivery
Failure to collect the package from the carrier
If a package is returned due to an incorrect or incomplete address, additional shipping time or fees may apply before reshipment.
12. Lost Packages
If your tracking information shows that your package is delayed or lost, please contact us. We will help review the situation and work with available shipping information to provide support.
If tracking shows the package was successfully delivered to the address provided at checkout, we may not be able to issue a refund. However, we encourage you to check with household members, neighbors, building reception, mailrooms, and the local carrier.
13. Sale Items and Discounts
Sale items may be eligible for return unless they are clearly marked as final sale or non-returnable.
If an item was purchased using a discount code, bundle offer, promotional campaign, or limited-time sale, the refund amount will reflect the actual amount paid after discounts.
Shipping fees, if any, may not be refundable unless the return is caused by our error.
14. Gifts
If the item was marked as a gift and shipped directly to you, we may offer store credit or an exchange once the return is approved.
If the gift giver placed the order, refunds may be issued to the original payment method used by the purchaser.
15. Product Care and Handling
Many products sold at ZenAuraHome.store are decorative or artistic pieces designed for home, office, meditation spaces, shelves, entryways, patios, and calm living environments.
To avoid return issues, please handle all products carefully, especially:
Resin statues and sculptures
Decorative trays
Wind chimes and hanging bells
Desktop kinetic toys
Lighted ornaments
Wooden décor pieces
Delicate metal or glass accents
Some items may require gentle unpacking or simple assembly. Please follow any included product notes carefully. Damage caused by improper unpacking, pulling, bending, twisting, forceful installation, or misuse may not be covered.
16. Refunds for Damaged Returns
If a returned item arrives damaged because it was not properly packed, the refund may be reduced or denied.
Please package returns with care using protective material such as bubble wrap, paper padding, foam, or the original packaging whenever available.
17. Return Approval
All return requests must be approved before items are sent back.
Returning an item without approval does not guarantee a refund. Unauthorized returns may be refused, delayed, or returned to the sender.
18. Contact Us
For any return, refund, cancellation, damaged item, or order issue, please contact us:
ZenAuraHome.store
Address: 29 Lester Ave, York, ON M6M 1V9, Canada
Email: support@ZenAuraHome.store
Phone: (705) 949-2646
We are here to help make your shopping experience calm, clear, and comfortable.