Shipping policy

At ZenAuraHome.store, we understand that every order represents more than just a purchase—it is an investment in creating a peaceful, elegant, and welcoming home. Whether you are ordering a decorative sculpture, a soothing wind chime, a desktop ornament, or a meaningful gift, we are committed to ensuring your order arrives safely and efficiently.

This Shipping Policy explains how we process, prepare, ship, and deliver your orders. By placing an order through ZenAuraHome.store, you agree to the terms described below.

1. Shipping Coverage

We proudly offer Free Worldwide Shipping.

Our products can be shipped to customers in most countries and regions around the world.

We continuously work with reliable logistics partners to expand our shipping network while maintaining secure and efficient delivery services.

If your location is temporarily unavailable due to carrier restrictions, customs regulations, or logistical limitations, we will notify you as soon as possible.

2. Free Shipping

All eligible orders placed through ZenAuraHome.store include Free Standard Shipping.

There is:

  • No minimum purchase requirement
  • No hidden shipping charges
  • No additional handling fees added during checkout for standard delivery

Occasionally, expedited shipping options may become available for selected regions. If offered, any additional cost will be displayed during checkout before payment is completed.

3. Order Processing Time

Orders are generally processed within 1–3 business days after successful payment.

During processing, our team carefully:

  • Verifies payment
  • Confirms inventory availability
  • Performs quality inspection
  • Prepares protective packaging
  • Generates shipping documentation
  • Assigns tracking information

Orders placed on weekends or public holidays will begin processing on the next available business day.

During peak shopping seasons, promotional events, or holidays, processing may require additional time.

4. Estimated Delivery Time

Our standard estimated delivery time is:

7–10 Business Days

Please note that delivery estimates begin after the processing period has been completed.

Delivery times are estimates only and cannot be guaranteed.

Actual delivery times may vary depending on:

  • Destination country
  • Customs procedures
  • Local courier operations
  • Weather conditions
  • Transportation delays
  • Public holidays
  • Remote delivery locations
  • International logistics conditions

5. Shipping Confirmation

Once your order has been shipped, you will receive a shipping confirmation email.

This email may include:

  • Order number
  • Shipment confirmation
  • Tracking number (when available)
  • Carrier information
  • Estimated delivery progress

Tracking updates depend on the shipping carrier and destination country.

Some tracking systems may require several business days before showing updated movement.

6. Multiple Shipments

Some orders containing multiple products may be shipped separately.

This may occur because:

  • Products are stored in different warehouses
  • Inventory availability differs
  • Package size limitations
  • Shipping efficiency

If your order is shipped in multiple packages, you will receive tracking information for each shipment whenever available.

Receiving one package before another is completely normal.

7. Packaging

We carefully package every order to reduce the risk of damage during transportation.

Many products available at ZenAuraHome.store include delicate decorative items such as:

  • Resin sculptures
  • Decorative trays
  • Wooden ornaments
  • Wind chimes
  • Hanging décor
  • Desktop kinetic decorations
  • Glass or metal decorative accessories

Protective packaging materials may include:

  • Foam protection
  • Bubble wrap
  • Reinforced cartons
  • Protective inserts
  • Cushioning materials

Packaging methods may vary depending on the product.

8. Customs, Duties and Taxes

International shipments may be subject to:

  • Import duties
  • Customs fees
  • VAT
  • GST
  • Local taxes
  • Government inspection fees

These charges are determined by your country's customs authorities.

Customers are responsible for any applicable customs duties, taxes, or import fees unless otherwise stated by local regulations.

ZenAuraHome.store has no control over customs processing or government charges.

9. Customs Delays

International shipments may occasionally experience customs delays.

These delays are outside our control and may extend delivery times.

Reasons may include:

  • Customs inspection
  • Import documentation review
  • National holidays
  • Security screening
  • Local regulations

Unfortunately, customs processing times cannot be accelerated by our customer support team.

10. Shipping Address Accuracy

Customers are responsible for providing accurate shipping information.

Please carefully review:

  • Full name
  • Street address
  • Apartment or unit number
  • Postal code
  • City
  • Province or state
  • Country
  • Phone number

Incorrect or incomplete information may result in:

  • Delivery delays
  • Returned packages
  • Failed delivery
  • Additional shipping costs

If you notice an address error immediately after placing your order, please contact us as soon as possible.

We will make every reasonable effort to update your information before shipment.

11. Address Changes

Shipping addresses can only be modified before an order has entered fulfillment.

Once an order has been packed or shipped, we may be unable to change the destination address.

Please contact us immediately if you need assistance.

12. Undeliverable Packages

Packages may be returned if:

  • Incorrect address
  • Invalid postal code
  • Recipient unavailable
  • Delivery refused
  • Unclaimed package
  • Customs rejection

If a returned shipment is received by us, we will contact you regarding available options.

Additional shipping fees may apply before reshipment if the delivery issue resulted from incorrect customer information.

13. Lost Packages

If your package appears lost during transit, please contact us.

We will work with the shipping carrier to investigate the shipment.

A package may be considered delayed before officially classified as lost.

Investigation times vary depending on the carrier and destination.

If appropriate, we may provide:

  • Replacement shipment
  • Refund
  • Store credit
  • Alternative resolution

14. Delivered but Not Received

If tracking indicates "Delivered" but you cannot locate your package, please:

  • Check around your property
  • Ask family members
  • Check with neighbors
  • Contact your apartment office
  • Visit your mailroom
  • Contact the local carrier

Many missing packages are successfully located through these steps.

If you still cannot locate your order, please contact us.

15. Damaged During Shipping

If your package arrives visibly damaged, please contact us promptly.

Include:

  • Order number
  • Photos of the package
  • Photos of the shipping label
  • Photos of the damaged product
  • Description of the damage

Do not discard the packaging until your claim has been reviewed.

We will work quickly to resolve the issue.

16. Shipping Restrictions

Certain products may have shipping limitations due to:

  • Local regulations
  • Carrier restrictions
  • Import requirements
  • Size limitations
  • Weight limitations

If a restriction affects your order, we will notify you before shipment whenever possible.

17. Holiday Shipping

During major holidays or seasonal sales, shipping volumes increase significantly.

Additional processing or delivery time may occur during:

  • Christmas
  • New Year
  • Black Friday
  • Cyber Monday
  • National holidays
  • Carrier peak seasons

We recommend placing holiday orders early.

18. Force Majeure

ZenAuraHome.store shall not be responsible for shipping delays caused by circumstances beyond our reasonable control, including but not limited to:

  • Severe weather
  • Natural disasters
  • Earthquakes
  • Floods
  • Wildfires
  • Pandemics
  • Government restrictions
  • Labor strikes
  • Transportation disruptions
  • Customs inspections
  • Military conflicts
  • Public emergencies

Delivery estimates may be extended during such events.

19. Incorrect Orders

If you receive:

  • Wrong product
  • Wrong quantity
  • Wrong color
  • Missing items

Please contact us immediately.

Our support team will review the issue and work toward an appropriate solution.

20. Tracking Availability

Tracking information is provided whenever supported by the selected shipping service.

Some international shipping methods may experience delayed tracking updates while packages move between countries.

This is a normal part of international logistics.

21. Order Cancellation Before Shipping

Orders may be canceled before they enter fulfillment.

Once an order has been processed or shipped, cancellation is no longer possible.

Customers may instead follow our Return & Refund Policy after delivery.

22. Customer Responsibility Upon Delivery

Upon receiving your package, we recommend inspecting it immediately.

Please verify:

  • Correct product
  • Correct quantity
  • No visible damage
  • Complete accessories
  • Proper condition

Reporting any issues promptly helps us provide faster assistance.

23. Contact Us

If you have questions regarding shipping, delivery, tracking, or your order status, please contact us.

ZenAuraHome.store

Address
29 Lester Ave
York, ON M6M 1V9
Canada

Email
support@ZenAuraHome.store

Phone
(705) 949-2646

Our customer support team is committed to providing a smooth, transparent, and reliable shipping experience. Every order is carefully prepared with attention to detail so your home décor arrives safely, allowing you to enjoy the calm, elegant atmosphere that defines the Modern Zen Living philosophy of ZenAuraHome.store.